Technical Services Expert Team Leader

We are looking for a tech-savvy professional for a managerial role to lead this critical team in its inbound and outbound activities.
 Key Responsibilities  
Responsible for managing the ongoing higher tiers cases with customers, partners, and colleagues.  
Mentor and grow a team of individual experts in technical domains  
Manage and solve escalated technical cases on time as defined in the SLA to the satisfaction of the customer/partner.  
Act as the source of knowledge between the organization, customer, and the product management, and identify & support internal teams to remove friction in the customer experience  
Look at the bigger picture initiate technical and process improvements towards the Product managers based on the customer needs.  
Develop and maintain customized solutions based on customers’ requirements
 
Requirements:  
At least 4 years of managerial experience in a multidisciplinary high-tech company.  
Mentoring experience of technical domain  
Hands-on technical experience and managing Enterprise customers escalation.  
Experience working in the Linux environment.  
Experience with networking LAN/WAN environments and protocols   
Solid problem-solving skills and dedication, with an ability to report accurately and in an organized manner.   
Ability to multi-task, work under pressure within tight deadlines, and time management  
Eager to constantly learn and improve on personal and team overall performance  
Strong teamwork and collaboration skills with interpersonal skills  
Perfect English speaking/writing skills   
Knowledge of programming/scripting (Python, Bash scripts) – preferred  
Experience working in Cloud Environment– Preferred   
Proficiency in Salesforce (Case Management) – Preferred