Tier 4 Support Engineer

 Troubleshooting customer issues.
 Identify workarounds solutions to the challenges customers are facing – either by explaining how the system should be used or by coming up with workarounds.
 Work with R&D on investigating bugs and suggesting fixes.
 Communicating solutions to customers, and to other teams in the company, in Israel and abroad.

Requirements:
 At least 3 years of experience as a tier II or III Support engineer, a test engineer, or as a developer.
 Proven technical troubleshooting skills.
 Strong Linux / Unix proficiency – a MUST
 SQL knowledge – intermediate level queries 
 Knowledge of Salesforce / Service Now / Dynamics CRM – a strong advantage.
 Fluent in English – working with global teams
 Highly customer oriented.
 Outstanding communication skills.
 Strong sense of urgency.
 Experience in writing scripts in Python / Bash / Shell. 
 Experience with Enterprise Software or B2B SaaS.
 Programming skills – a strong advantage.  
 Cloud experience – an advantage.