Account Executive

As part of our team you will have a key position, supporting our local and international customers by providing technical assistance, monitoring and Account Management.
The ideal candidate should have a strong interest in both technology and business, and must be comfortable in a customer-facing position. You will be the customer’s go-to person for everything support-related, and should be comfortable with discussing product capabilities and communicating the customer’s voice internally.
 
Responsibilities:
 
·  Be the focal point for the customer’s support needs.
·  Identify growth opportunities for expansion in revenue.
·  Closing up sale deals .
·  Setting up of new accounts.
·  Ongoing user management.
·  Act as customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales and finance.
·  Track & monitor tech cases’ status identify areas of concern.
 
Qualifications:
 
·  2-4 years’ experience as a Customer Success /Account Manager in a SaaS company.
·  Bachelor’s degree in computer science, Industrial Engineering, or equivalent.
·  Familiarity with CRM
·  Familiarity with SFDC – Advantage.
·  Fluency in English
·  High level of responsibility, organizational & performance abilities.
·  A fast learner with the ability to work independently.
·  Customer support orientation.
·  A team player with excellent communication skills and ability to collaborate with other departments.
·   Technical background in web environment including hands-on coding experience – Advantage.