Responsibilities:
Help our customers succeed by solving their challenging technical problems, all the way from design through to production operation This means working on hands-on customer issues, and escalating problems as needed.
Assist with all phases of Couchbase implementations, starting with installation, architecture design and review, deployment topology planning, tuning and providing best practices.
Contribute to internal technical projects, which can include software development, benchmarking, troubleshooting.
Work closely with the sales team and presales team on technical escalations and help grow opportunities in existing accounts.
Assist with customer PoC/Pilots through effective management of acceptance criteria and issues escalation/resolution
Work with all technical levels from managers, to architects and developers and explain the Couchbase Server technology and architecture.
Be the technical product expert and trusted advisor for customers and stay up-to-date on the NoSQL competitive landscape.
Identify and write internal and external technical collateral, like typical deployment architectures or best practices.
Preferred Qualifications:
At least 5+ years experience in consulting for enterprise back-end software, ideally database technologies.
2+ years system administration experience with one or more Public Cloud platforms (AWS, Azure, GCP) including troubleshooting and performance tuning.
Strong background in Application design and development, Systems administration (Linux / Windows), Database administration, Data architecture and design, Performance tuning and benchmarking.
Experience engaging with developers and programming experience in at least two of Java/.NET/C/C++/Node.js being able to undertake code reviews with the customer. Preference will be given to candidates who specialise in Java and .NET.
Hands-on administration and troubleshooting experience with networking and storage architectures
Familiarity with a traditional RDBMS including schema modeling, performance tuning and configuration
Additional technical skills and experience in Containers and Microservices including Kuberenetes
Scrum master and/or project management experience would also be beneficial
Fluent in English & Hebrew
Minimum Requiements:
Strong diagnostic/ troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues
Excellent communication and presentation skills with an ability to present technical solutions concisely across all levels of the organisation
3+ years experience with NoSQL databases or other distributed high-performance systems including data modeling, performance tuning and configuration.Self starter, who can work autonomously and proactively with customers and colleagues
Demonstrated critical thinking and advanced troubleshooting skills and qualities
BSc in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
Prior experience in a fast-paced startup environment highly desired
Ability to travel across EMEA at least 50% of the time is required.
