Technical Customer Support Engineer

As a Technical Customer Support Engineer, you’ll play a key role in our expanding Support team.
WHAT WILL YOU BE DOING?
Provide enterprise level support to our customers and prospects via a support system.
Take end to end ownership of customer issues and needs.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Monitoring & validation processes
Create and conduct ongoing operational data processes in customer environments, including required
managed complementary service to the product
Develop data Reports
Document knowledge
JOB REQUIREMENTS:
B.Sc degree in Information systems, industrial engineering or equivalent
1-3 years of experience of proven experience in tier 2-3 customer support, manual QA or data
operations
Strong SQL background- must have!
Deep knowledge in Linux systems, utilities and scripting
Strong troubleshooting and problem-solving skills
Great written and verbal client communication skills
Team spirit, self-motivation and a positive attitude
The ability to work with multiple interfaces and tasks in a dynamic environment
Be highly detail oriented
Bussiness orientation
IT WILL BE ALSO NICE IF YOU HAVE:
Experience using cloud environment/ AWS / AZURE
Knowledge in ETL process performance tuning, QA testing of data