Retail Customer Success Manager

As a key part of the Retail Product development team the Customer Success Manager will be responsible for ensuring adoption of company’s solution at the retailer, training customer personnel and evangelizing the opportunity our solution creates.
You will do this by sharing best practices, developing unique insights form customer data and developing the relationships within the customer to ensure the company’s voice is heard.
 This means working with customers from store associates to C-level management  as well as our internal team of HW engineers, software teams, and operations personnel throughout the world
 This is an exciting opportunity to define the future of retail.
 
 Position Requirements:
 ·        2-3 years experience in an analytical merchandising, retail operations or retail analyst role.
 ·        Excellent client service skills and demonstrated ability to work effectively across multiple teams.
 ·        Analytical, organizational and planning skills.  
 ·        Deep knowledge of the retail information space.
 ·        Experience presenting complex analysis to clients
 ·        Excel and PPT wizard
 ·        Extensive travel (up to 50%) to international destinations – Europe, US, Asia