Director of Strategic Accounts

• Own relationships with clients post the sales process, to drive usage of the company products, new product sales, and client satisfaction.
• Liaise with Product on the implementation process
• Assist with Business Development and Sales processes
• Lead client integration, and training clients.
• Initiate regular communication with clients to maintain and improve relationships. 
• Be the primary point of contact for existing clients, catering to escalations and inquiries for all requests post-sale.
• Be prepared to travel frequently
• Liaise with internal teams and the client/third parties.
• Identify and communicate customer feedback to management and product teams.
• Meet or exceed targets consistently, while prioritizing and delivering outstanding client experiences.
 
 Requirements:
• 7 years of business development/sales/account management with specifically at least 2 years of B2B account management. Experience with the Fintech industry is preferred.
• English: Mother tongue or mother tongue level is required. Other languages would be a major advantage.
• Outstanding relationship-building skills, with a high degree of responsiveness and ability to multitask.
• Energetic, positive, effective, and empathetic, able to easily connect with people of different backgrounds.
• Technical background in web/mobile environment, relational databases, and product integration is preferred 
• Customer service and technical support abilities, strong analytical, technical, and problem-solving skills, a high level of professionalism, with strong attention to detail and self-motivation.
• Ability to communicate effectively with C level.