Help Desk Team Leader

Description / Responsibilities
Service Center Manager will lead the establishment of the service related processes and will be responsible for technical and operational support ensuring a delivery of great service for all users in Israel by coordinating support across multiple external and internal teams (IT infrastructure, InfoSec, applications and operations).
To be successful in this role you must be an organized, service oriented and results-driven professional with a passion for going above and beyond to delight customers. This role demands strong technical background, problem solving and communication skills.
Preferred Qualification
‖At least 3 years’ experience as a service center / helpdesk manager
‖Experience in Service Delivery, Change Management, Problem Management, or Incident Management in an ITIL, ITSM and Software Delivery environment is preferred.
‖Hands-on experience with IT support desk tools and remote-control software
‖Solid technical background with an ability to give instructions to a non-technical audience
‖Excellent analytical, conceptual, and problem-solving abilities.
‖Experience with services for internal users and field services experience
‖Excellent communication skills and ability to ensure customer satisfaction
‖Experience using service/help desk, knowledge management systems
‖English proficiency (written and verbal)
‖Work in a fast-paced, dynamic work environment
‖Must be highly organized and detail oriented
‖Strong problem-solving ability
‖Ability to multi-task and remain focused
‖Great team player
‖Have a flexible approach to working hours as evening/escalated on-call work may be required over weekends, and some extended hours may be required