This position offers an exciting opportunity in a dynamic and growing cyber-security software company with a smart workforce. windoapplication sales engineering experience, advanced troubleshooting and problem analysis skills, excellent communication skills and superior customer service skills. Success in this role will provide a host of additional opportunities for professional growth.
Responsibilities
Perform a role of Sales engineering.
Provide customers with a best in class service experience and become trusted adviser promoting sales opportunities
Gain a deep understanding of Secret solution, features and configuration options
Provide day to day functional and technical software application solutions and support to Secret prospects and customers
Install and troubleshoot on-site software application issues
Log customer reported issues on Secret support tracking system
Provide constant and proactive ongoing communication with customers
Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and customer satisfaction is high
Experience / Qualifications – Required
At least 3 years’ experience with client facing in sales engineering or technical software support.
At least 5 years of vast hands-on experience in Networking, Operating System, Network Security and Cloud Base Services:
Linux environments – including server and software installation, configuration and debugging (tcpdump, ssh and winscp etc.)
Networking and OSI Architecture
Windows systems (AD, Exchange etc.)
Identity Access Management experience specially with certificates, 2FA and MFA
TCP/IP, with a focus on:
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Authentication protocols (e.g. Radius, LDAPS, SAML, OAuth, OpenID, etc)
Internet protocols (e.g. POP, HTTP, IMAP, etc)
Encryption protocols (e.g. SSL.TLS, IPSEC, etc)
Virtual Machines such VMWare, Virtual Box, ESX, etc
Encryptions forms (symmetric/asymmetric)
Firewalls, VPN, SWG, WAF gateways
Cloud base systems such AWS, G-Suite, Azure and etc.
Data bases (MySQL, Redis, ELK stack an advantage)
Experience with SMB and with global enterprises
Strong customer orientation and sales skills
Fluent English, additional languages an advantage
Analytical – must possess the ability to understand clients’ business processes and workflows and translate them into system functionality to help clients meet their needs with existing system features
Ability to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects
Excellent verbal and written communication skills and professional etiquette
Supportive team player
Flexible and adapts well to rapid change
Additional Skills/ Attitude
A can-do approach.
Excellent people and teamwork skills
Ability to remain calm, diplomatic, and cooperative under stressful conditions
Attention to detail
Exceptional follow-through
Accurate data entry and computer competency
The ability to prioritize, stay organized, and multi-task in a fast-paced environment