Responsibilities:
• Proactively own and manage a portfolio of enterprise/midlevel accounts and
become their trusted advisor and influencer
• Develop individual growth plans for each customer to ensure adoption,
expansion and loyalty across your portfolio of customers
• Answer customers and prospects regarding product knowledge, best practices
and How To
• Own your accounts, build the relationship with the technical and management
teams
• Promote Webhose’s value through understanding customers’ business needs,
engaging sales and product teams internally and delighting the customer
journey
Requirements:
• 3+ years of B2B SaaS customer success, account management or consulting
experience working with mid to large, enterprise-level accounts (50K-150K
ACV)
• Excellent communicator with fluent spoken and written English
• Problem-solving skills: you’re a natural troubleshooter, process oriented and a
good communicator
• Tech savvy with a grasp of surface/dark web content, big data, data mining,
data preparation & analysis
Advantage:
• Hands-on technical knowledge with scripting, SQL, data analysis
• Additional languages (other than English)
• Familiarity with SaaS / RESTful APIs
• Sales background