Customer Escalation Engineer

Responsibilities
● Be the voice of the customers as well as our Product, DevOps, Support, Customer Success, and other R&D teams.
● Handle customer escalations sufficiently while minimizing the “noise” for other R&D teams.
● Establish a deep knowledge of th company code and make code fixes if needed.
● Debug, maintain and improve th company Cluster infrastructure, enhancing its ability to handle thousands of databases with millions of requests per second.
Requirements
● 8+ years of hands-on backend development experience working on a large-scale production grade system
● Excellent coding skills with a good understanding of large-scale architecture and design patterns
● Experience with cloud-based products, containerization technologies and operating systems (specifically Linux)
● Self-direction, ambition and an eagerness to learn new things
● Experience with customer facing support with development requirements
Advantages
● Experience designing and implementing distributed systems = BIG Advantage
● Experience with NoSQL database
● Deep understanding of orchestration technologies like Kubernetes & Pivotal Cloud Foundry
● Experience with Python / C / C++ / Go
● Experience with web development tools like Angular and Nodejs.