Customer Retention Manager

Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
Create customer strategies encouraging loyalty and retention.
Responsible for leading a team of retention members.
Ensuring customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is taken and a weekly analysis of comments is produced.
Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
Requirements –
Bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area
Familiar with a variety of the field’s concepts, practices, and procedures.
Technical Understanding and experience in CRM, SAAS, and Networking
Experience in managing Global accounts (an extent of 1M $ and up).
Full- time availability
Excellent people skills
Outstanding work ethic
Willingness to learn
English – Fluent
Reports to the head of the department.