Scope:
The Customer Success Analyst will build and analyze customers-related dashboards, provide insights on customers behavior to improve customer experience and impact on customer’s lifetime Value.
Key Responsibilities:
· Map and analyse work procedures and advise on ways to improve
· Create and monitor customer dashboards
· Provide meaningful insights on customers behaviour and customer experience
Direct Manager: VP, Sales Operations
Job Requirements:
Education: B.Sc. degree in Industrial Engineering; business intelligence
Job skills:
· At least one-year hands-on experience conducting qualitative and quantitative analysis (executive summaries, trend reports)
· Experience querying data and modelling it for fast insight access
· Experience translating research findings into actionable insights which will help drive marketing strategy and product improvement using creative visualization (graphs, charts, decision trees, process flows)
· Ability to work independently but also the ability to collaborate with cross-functional teams
Computer skills: Proficiency in Office products – Must, Data analysis & BI experience
· Language skills: Excellent written and spoken Hebrew and English
Personality:
Can do attitude
Think outside the box/ Intrapreneur
Ability to maintain calm under pressure
Organized and detailed minded
Good communication and interpersonal skills
