As part of a growth we’re experiencing, customer Success team is expanding it’s scope and we’re hiring a
Customer Success Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team.
You’ll play a key role in ourexpanding Success team and your passion will drive your customer’s success
In this role you will:
Be the focal point of contactfor enterprise customers, which includes:
· Clients’ onboarding, training,and renewals.
· Continuing education for customers in order to maximize product usage.
· Usage analysis and recommendations for clients of how they can better engage
· Internal interactions with the product, support and R&D to meet customers’ requirement
Support customersuccess team with operational tasks :
· Gather and Track leading indicators in the customer success practice, help to analyze the data to understand what’s going well and what’s not
· Build & Maintain tools like custom dashboards, or establish automatic workflows and templates among software platforms
· Support and take part in the execution of new POCs provided for our potential client.
· Support in campaign management
· Analyze data and create presentations
Major advantage:
Experience in FMCG/CPG market, and shopping behavior analytics – major advantage
Familiarity with Customer Relationship Management Software
(Salesforce/Gainsight/Totango)
Familiarity with Support platforms (preferably Freshdesk)
Familiarity with Key Performance Indicators (KPIs) for Customer Success
Curiosity for learning new systems and implementing new technologies.