The ideal candidate would be a team player, relationship builder and hold substantial
technical experience with Enterprise B2B.
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Responsibilities:
● Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
● Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
● Answer customers and prospects regarding product knowledge, best practices and how-to.
● Own your accounts, build the relationship with the technical and management teams and with C-level executives. Promote company’s value through understanding customers’ business needs, engaging sales and product teams internally and delighting the customer throughout the customer journey.
● Manage the implementation of new use cases, best practices, and functionality to expand existing accounts
● Collaborate with Sales to ensure customers’ contract renewal
Requirements:
● 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
● Excellent communicator with fluent spoken and written English.
● Problem-solving skills: you’re a natural troubleshooter, process oriented and a good communicator.
● Tech-savvy with a grasp of surface/Dark Web content, big data, data mining, data preparation and analysis.
Advantage:
● Cyber threats background, as an Analyst or as Pre Sales role
● Hands-on technical knowledge with scripting, SQL, data analysis
● Familiarity with SaaS / RESTful APIs
● Sales background
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