we are looking for a Customer Success Manager, to create positive customer experience. This function will be the focal point for the customers for every need, a trusted adviser with customers by deeply understanding their business and aligning their needs with our solutions.
Responsibilities:
• Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance.
• Plan and monitor solution implementation for new customers.
• Serve as the trusted point of contact for the company customers, from the point of sale and extending through onboarding, project success, and renewals.
• Manage customer relationships through ongoing communication and periodic meetings/ calls.
• Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities.
• Contribute to positive customer experience – Increase usage, renewals and drive long term customer success.
Requirements:
• BSc in a technical field, such as engineering, computer science or information technology
• Minimum 4 years of experience in Customer Success Management or Account Management in a software company or cloud base solution
• Experience in developing processes for increasing customer satisfaction, adoption, and retention
• Experience in working with Enterprise customers
• Fluent English speaker with impeccable written and oral communication skills
• Both a strong team player and a self-starter
• Excellent communication skills: great communicator, ability to connect and build long-lasting relationships with customers
• Ability for moderate travel.