looking for outstanding people with a solid mathematical and economics orientation, a quick grasp, and excellent human relations with experience in the tech industry for the position of customer success manager.
The ideal candidate will join our growing team, bringing a strong background in working with Enterprise and Mid-Market companies and will help our clients be successful using our platform.
Responsibilities
● Unleash our added values through strong relationship built with customers
● Proactively identify expansion opportunities and expand our revenue in accounts through cross and up-selling
● Influence future lifetime value through higher product adoption customer satisfaction
● Onboard new customers and train them on how to use the platform and customize it to their needs successfully.
● Advocate internally for customer needs – be the voice of the customer within the company
● Conduct periodical business reviews (QBRs) for customers, including performance analysis and future roadmap.
● Work with dev, product, sales, and other internal teams to define projects that increase scalability and quality.
Requirements
● 3+ years of experience in either B2B Customer Success Management / Management Consulting / Business Transformation
● Excellent time management skills, high level of organization, focus and ability to work independently
● Tech-savvy with good analytical and troubleshooting skills.
● Strong written and verbal communication skills communicate freely with executives in both English and Hebrew
● Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
● Data-oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
● Additional languages – a plus