• Achieve quarterly and annual goals and metrics as outlined by CS management
• Develop a trusted advisor relationship with customer executives (Mayors, City Managers), champions and other stakeholders
• Product Implementation – Keep a record of customer interactions and completed setup steps in our CRM system
• Drive renewals and identify up-sell and cross-sell opportunities
• Monitor, measure and map the customer’s onboarding and status
• Plan, lead and execute workshops and training sessions
• Scope and create specific product goals for clients based on their needs
• Work with the sales and marketing teams to write case studies and white papers
• Communicate customer feedback to the product team and product changes to customers
• Provide ongoing support as required
Requirements:
• At least 3 years of experience as a trusted advisor/consultant such as strategic/business/organizational consultant or similar roles- a must
• Experience working for a B2B/B2G SaaS company- advantage
• Native English is a MUST! other languages – an advantage
• Strong digital skills, with the ability to simplify complex technical products to audiences with low digital proficiency
• Ability to establish professional and personal connections with both senior officials and entry-level personnel
• A multi-tasker with strong analytical, negotiation and sales skills
• Proactive, charismatic, professional, motivated, organized and responsible
• Excellent interpersonal skills, with the ability to work in a team-oriented, client-focused environment
• Ambitious, persistent, and goal-oriented
• Availability to work US West Coast business hours
• Availability to travel internationally ~3-4 times a year
• BA/BSc degree- an advantage
• Urban/municipal background in the US – an advantage