DESCRIPTION
we are searching for a Customer Success Manager who will be working directly with customers and trial users to ensure that they are getting the most value possible out of our product. He or she will proactively identify new areas of product features and enhancements that will go to further increase client engagement on the company product.
Key Responsibilities
Engage with customers regularly to understand how they are using the platform and provide ideas on product features and enhancements that will further increase customer engagement and retention.
Consistently meet or exceed customer retention goals and applicable success metrics.
Collaborate with sales team on educating and selling customers on new products and upgrades as they become available.
Work closely with internal resources on escalation and resolution processes for critical customer issues.
Assist with customer onboarding and product questions throughout customer lifecycle.
Become a trusted advisor to customers, who fully understands their needs and helps to find ways to solve or simplify these pain points through the company product.
Cultivate strong relationships with both internal and external partners.
REQUIREMENTS
3+ years professional experience. Ideal background in client services, customer success or account management.
Prior experience with mobile user acquisition or product-related role in mobile is a HUGE plus.
Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, ad networks, ad trackers, exchanges, PMDs, BI / analytics companies.
Passionate about working in a high-touch customer-facing role, with the ability to strongly influence product roadmap and strategy internally.
Prior experience with SaaS-based business model is a plus, but not a requirement.
Proven track record of exceeding KPIs and customer retention metrics.
Excellent communication and presentation skills, highly refined interpersonal skills.
Enjoys working in a fast paced, growth environment.
Positive, can-do attitude!
High level of Hebrew, English and Russian are mandatory