Customer Support Engineer

 Responsibility and Authority: 
  
· Act as the 2nd line for Customer technical cases after the FAE
(1st line)  
· Manages closure on customer issues with internal assistance from R&D and operations teams 
· Review of customers design implementation, component selection, schematic,and layout  
· Customer system design bring-up (activation) in the lab and sometimes on-site  
· Identify and report critical customer needs 
· Manage customer meeting during initial phase of project or during escalations  
· Creates technical documentation  
· Conduct training of regional FAEs  
  
Requirements 
· Multidisciplinary environment experience (HW and SW)  
· Background and high knowledge in board design covering:  
o Schematic  
o Layout  
o Debug (Oscilloscope, Logic Analyzer, Network analyzer, etc)  
o High-speed clocks, Power, signal Integrity  
· 5 years of relevant experience   
· Previous experience providing customer-facing technical support – An advantage 
· Knowledge in regulation FCC, RI (Radiated Immunity), ESD etc.- An advantage  
· Basic knowledge of German andor Korean – An advantage  
· Proficient level of English (Good written and verbal communication skills) 
· Capable of traveling abroad 
  
Key Success Factors   
· Strong problem-solver  
· Excellent communicator  
· Technical skills 
· Self-Learner