Customer Support Enigneer

Responsibilities
• Own customer incidents from creation to resolution.
• Provide general product support for installation, configuration, and implementation requests.
• Work closely with other support members, QA, R&D, and Product Management to troubleshoot, reproduce, resolve, and accurately document support incidents in a timely and professional manner.
• Contribute knowledge on a regular basis to the company’s Knowledge Base and create examples and how-to documents.
Requirements
• Experience in technical software support.
• Hands on experience with Windows operating systems, networking, databases, web technologies, and enterprise software.
• Service oriented personality and excellent interpersonal skills.
• Exceptional written and verbal customer-facing communication skills.
• Excellent analytical, debugging and problem-solving skills.
• Quick learner.
• B.A or B.Sc. in Computer Sciences, Engineering or other related field, a key advantage.
• Ability to manage customer expectations.
• Ability to work efficiently on multiple time-critical tasks and prioritize effectively.
• Fluent in Hebrew and English. Additional languages advantage.
• Available to work outside of normal working hours when required