Customer Support

 · Provide primary customer service and technical  support for  customers. Tasks include: On-line response to calls/emails and problem solving; documenting, reproducing and escalating it to the appropriate team.  
· Provide high-quality technical support for the company’s software programs. 
· Provide hardware, software, and other technology-related support for customers. 
· Install new versions and perform regular maintenance to customer’s systems (From Israel Offices) 
· Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. 
· Participation in providing training to customers as required 
· Document essentials processes and knowledgebase.  
QUALIFICATIONS 
· Minimum 2 years of experience in one of the following fields: Technical Support / QA /System  
· University degree or equivalent, alternatively at least three years’ work-related experience in an IT / Support role. 
· Experience in working with worldwide customers. 
· Experience of cloud-based services as e.g. Amazon Web Services. 
· Experience with Microsoft applications and Operations systems. (Office365, MSSQL). 
· Working knowledge of cloud / on-premises infrastructure components (Software deployment-IIS, Virtualization, Systems
Management, IP Networking, Storage, IT Security). 
· English level – as mother tongue, other languages – an advantage.