Deployment Specialist

   
Responsibilities 
· Provide assistance with complex and advanced product issues 
· Communicate with external customers, provide advanced technical information on the product   
· Manage bug workflows and work in close contact with related R&D teams 
· Participate in testing new features before their general release 
· Offer internal assistance, mentor, and train other customer-facing teams 
· Ability to document and explain technical details in a concise, understandable manner. 
· Strong problem solving skills with ability to describe logic and approach and coach team members in overcoming development obstacles 
  
Requirements 
· BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field 
· 3+ years of experience in Technical Support 
· Managing and troubleshooting Linux and Windows systems 
· Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications 
· Programming experience in one of the following languages: Java/C/Python 
· Experience in Network troubleshooting and configuration, network traffic analysis 
· Strong troubleshooting and problem solving skills with high attention to detail 
· Great customer service approach and great people skills; leadership and collaboration 
· Ability to communicate effectively with customers via email, chat or phone 
· Tech-savvy, ability to manage and prioritize multiple investigations 
· Can do attitude – Curious, creative, assertive, problem solver 
· Quick learner, self-motivated and driven team player 
· English proficiency (spoken and written) 
· Ability to travel up to 30% 
  
Advantage 
· Worked on one or more Cloud Platforms: AWS, Azure, and other cloud platforms 
· Have flexibility to cover non-standard work hours as needed 
· Have a passion for customer service and helping others!