Director of Product Support

As the Director of Product Support, you’ll be shaping the product support vision and strategy and leading the customer support teams globally. You will design and implement product support best practices, goals and KPIs to support our vision, strategy and growth.
Responsibilities
Lead and define the customer experience team strategy and align it with the business strategy by fully engaging with key stakeholders across the company.
Scale and support a global team of customer success specialists. 
Play a lead role in developing a strong “customer first” mindset and culture within the business.
Manage a group of customer experience team leads to ensure continued professional development, and that team KPIs are met.
 
Requirements
6+ years of experience in Customer Experience leadership roles in B2C companies.
Experience with building & scaling CX teams, infrastructure, processes, metrics and KPI’s 
Experience in a  fast paced startup environment.
Native-level proficiency in English.
Great communication, leadership, and managerial skills.