Areas of Responsibility
- Screen and triage incoming bugs %28understand, reproduce and regress%29 for our components.
- Identify repetitive manual routines and convert them into automated tools for the team to use.
- Identify potential trends in incoming bugs and call out to multi-functional team members.
- Work directly with R&D, PM, QA and cross-functional, screening and triage teams in order to solve complex problems
Key qualifications
- 3-5+ years of experience in general test engineering
- Strong problem solving and debugging skills along with a diligent mentality
- Exemplary written communication skills, and diligent, yet confident personal communication skills
- Ability to work with customers
- Experience with Contact Center and/or IVR products
- Experience with cloud environments %28Azure, Aws%29
- Experience in complex products installations
- Fundamental understanding and experience in the areas of telephony, VoIP – mandatory
- Familiarity with voice recognition – advantage
- Experience and familiarity with Python and JavaScript – Advantage
Education & experience
- B.S. or higher in computer science, computer engineering, electrical engineering, or equivalent experience
