Global Customer support & PS Manager

Responsibility:
• Responsible for overall post sales activities (delivery, support, professional services) and manage international support team
• Matrix management of pre-sale team management
• Manage international customer support and professional services team and be responsible for customer post sale engagement.
• Working with Global Solutions/Sales Engineering, Planning and Design in developing, presenting and delivering advanced technical solutions.
• The professional service Manager will report to VP Product and professional services, and will work closely with regional sales and R&D teams.
Job Recruitments:
• At least 5 years of Experience in managing international CS and PS teams
• Experience in trouble management and managing internal and external (customer) engagement effectively and under pressure.
• Capable and willing to learn new technologies and lead within short time the technology discussion internally and externally.
• Preferably have experience and technical knowledge of Data communications, Broadband, IP-VPN, xWDM, MPLS/VPLS, Metro Ethernet, Systems, and LAN/WAN integration, SDN/NFV.
• More than 3 years of progressive, management experience in a service provider or managed services company environment
• Candidate must be self-motivated and be able to work autonomously and in a team environment.
• Candidate must have excellent interpersonal skills, presentation skills.
• A high energy individual with a positive attitude and good team skills is required.
• Must be able to communicate effectively with technical and non-technical staff on a variety of advanced topics in a clear and concise manner
• Must be able to function in a fast paced, dynamic, customer-facing environment
• Willingness to travel 20% of the time
• Fluent English –A must