Managing a team of highly technical individuals handling mission-critical platforms of international enterprise accounts at several operational aspects from design to implementation via day-to-day optimizations and tuning, while ensuring their satisfaction.
Requirements
Manage the daily activity of the Advanced Services Team
Manage Onboarding activities for the company%27s new customers
Manage the team KPI Create and maintain work procedures
Growing and mentoring your team members
Collaborating with other teams within the Support, DevOps and Sales
Proactively build your team, recruiting and on-boarding
Lead the team’s atmosphere and culture
Who You Are
5+ years experience in Managing tech support organizations
Experiences in Cloud technologies: AWS, GCP and Azure – MUST
Experiences in the Cyber Security – MUST
Experience with WAF – MUST
Experience working in a multicultural environment
Great people skills with the ability to work with everyone
Tech savvy, team player with a “can do” attitude
Independent, responsible, with a true desire to make an impact
Passionate about IT and cloud engineering and constantly expanding your knowledge
An expert in balancing the trade-offs between technical and product priorities
Driven by tough challenges, and producing reliable and scalable solutions
Excellent verbal and written communication skills at both the technical and customer levels in English
