We are looking for Help Desk Specialist who will support IT activities and provide services to employees.
Responsibilities
• Respond to requests for technical assistance %28in person and via phone, email, and ticket Support system%29
• Diagnose and resolve technical hardware and software issues.
• Install and troubleshoot end-user equipment, software, hardware, multimedia, and telecommunications systems
• Provide guidance, assistance, coordination, and follow-up for end-user questions and issues
Requirements :
• · At least 2 years experience in help desk / IT support
• · Excellent customer service skills
• · Familiarity with hardware components %28desktops, laptops%29
• · Experience with handling IT tasks on Windows OS
• · IT back-end environment understanding %28Active directory, OFFICE 365, SharePoint, OneDrive%29
• · Very experienced in supporting end-user desktop applications such as internet browsers, printing, antivirus etc
• · Communication skills for interfacing with employees in a multitasking environment
• · MCSE certified / computer technician
• · Fluent in Hebrew & English
