IT Analyst

Job description:
Provides technical user support and customer service on company-supported computer applications and platforms.
Troubleshoots problems and advises on the appropriate action.
Responsibilities:
•Responds to requests for technical assistance
•Diagnoses and resolves technical Hardware and Software issues
•Administers Help desk Software
•Maintains password security, data integrity and file system security
•Installs, configures and maintains all Microsoft OS versions, SharePoint, TFS, CRM, Exchange server, AD, Hyper-V, SQL Server, Office 365
•Installs, configures and maintains Internet Information Services, SAN, backup & recovery systems, network/workstation peripherals, print servers, Firewalls, McAfee Antivirus & VMware environments
•Works with other IS team members to resolve cross functional issues
•Installs, configures, and troubleshoots Workstations, Servers & Mobile devices in a heterogeneous environment
Requirements:
•Bachelor’s degree in Computer Science or Computer Technology Certificate or MCSE
•Minimum 2 years of IT experience – Mandatory
•Experience in implementation of IS projects – Mandatory
•Excellent English communication skills (both verbal and written)
•Knowledge of Windows PowerShell & Batch – Mandatory
•Working experience in multinational corporations – Advantage
•Hands-on experience with Microsoft OS, SharePoint, TFS, Exchange, AD, IIS, Hyper-V, VMware & SQL Server, Office 365
•Hands-on experience with SAN, Data backup & recovery systems, Network peripherals, print servers, Firewalls & McAfee Antivirus
Key Competencies:
•Customer service orientation
•Problem analysis & solving skills
•Proven communication skills and ability to handle and prioritize multiple tasks
•Self-learning skills
•Team player
•Attention to details