seeking a full time IT support representative. As an IT support rep., you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, mostly over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.
This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.
Job requirements – a must have:
Monitoring, maintaining, troubleshooting computer systems and networks problems
Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
Min. of 3 years prior experience as an IT support engineer
Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system.
Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
Active directory maintenance
Office 365 and corporate software related support
Install and set up laptops, printers, phones, operating systems, and applications (and other necessary equipment)
Supporting the roll-out of new applications and hardware
Knowledge and experience in supporting development (R&D) teams
Act as the security liaison, adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
Ad hoc tasks as needed
Required Skills:
Excellent communication and customer service skills
Able to rapidly establish a good working relationship other colleague
Ability to listen and engage with people at all levels in a confident manner
Excellent time management skills
Team player
Hardworking and flexible with the ability to work under pressure
Ability to multi-task and with a positive ‘can-do’ attitude
Good English
Can work in flexible hours within a global team seeking a full time IT support representative. As an IT support rep., you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, mostly over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.
This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.
