IT Network and Support Engineer

As part of the global helpdesk team, provide IT support to around 300 local, remote and outsourced staff
Implement and maintain local IT infrastructure
Ensure compliance with company IT and security policies / standards
Be a subject matter expert on various IT resources and topics
Create new, as well as update existing IT documentation
Provide IT instruction to general staff members by way of face-to-face training
Assist with the implementation and maintenance of customer Production infrastructure
Keep updated on relevant technologies
 
Technical Requirements:
At least 2 years’ relevant experience as a support / helpdesk engineer
Must have PC software troubleshooting and maintenance skills, including Windows 7, Microsoft Office, endpoint security, browsers and more
Must have hands-on PC hardware repair and maintenance experience
Must have hands-on experience with managing Active Directory
Must have good understanding of network and Internet technology concepts such as TCP/IP
Exposure to IT security concepts (e.g. VPN, encryption, malware, etc.)
Experience with telephony technologies and infrastructure, including SIP and VoIP
Exposure to Microsoft server products such as Windows Server and SQL Server
Exposure to server virtualization technologies such as Hyper-V or VMware
 
Other Essential skills and Requirements:
Excellent English verbal and written skills
Strong desire to ensure tasks are proactively followed up and completed in a timely manner
Be support-oriented and customer focused
Be able to work independently, yet as part of global IT team
Be prepared to work outside of regular business hours
Have relevant Microsoft or similar IT certifications
Possess Strong communication skills
Possess Strong organizational and documentation skills
Be proactive and present solutions that align with the company’s IT strategy and resourcing