This position is part of the global IT Team and reports to the IT Support Team Lead
Responsibilities:
• Serve as the first contact with end users who need technical assistance via IT ticketing System.
• Monitor and respond to help desk inquiries, providing technical support to staff and demonstrating a customer service focused approach.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues .
• Work directly with third party vendors to coordinate resolution of problems.
• Install and configure computer systems and applications.
• Resolve issues with networking %28VPN connectivity, wireless, IP phones%29.
• Provide technical assistance with audio/video, teleconferencing equipment and software platforms.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
Requirements:
• Tech-savvy
• 1-2 years experience with help desk support and/or IT support.
• Customer-oriented
• Ability to quickly master new information technology systems.
• Team-oriented attitude with an emphasis on collaboration and fresh idea integration
• Ability to diagnose IT/network/system issues and determine course of action
• Fundamental Windows 10 troubleshooting.
• Mac OS X troubleshooting – A plus.
• Good operational understanding of common enterprise software %28e.g.Okta, 365, jump cloud%29.
• Excellent communication skills, both verbally and written %28Hebrew and English%29.
• Self-motivated individual with the ability to work independently.
