Responsibilities:
• Provide solutions to employees’ technical problems, over the phone or via email.
• Perform diagnostic tests and troubleshooting to identify issues.
• Provide employees accurate information on IT products and services.
• Develop and implement technical procedures effective in quickly addressing problems to minimize downtime.
• Carry out assessments to determine the need for changes in hardware/software configurations.
• Educate employees on procedures for resolving or preventing recurrence of a technical problem.
• Act as liaison between the IT unit of an organization and it’s employees.
• Explain and provide IT solutions to employees in non-technical and comprehensible terms.
• Proffer recommendations to employees looking to purchase new equipment or replace existing ones.
• Prepare and present reports to update management on IT support operations.
• Operate and work with equipment such as Meeting rooms, external storage devices, computer diagnostic tools, printers etc.
• Respond to inquiries about hardware or software issues.
• Perform scheduled maintenance on computer systems to ensure efficient operations.
• Repair or replace faulty components of a computer/network system.
• Design and maintain applications/websites for employees.
• Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.
Requirements:
• Education and Training: To become an IT support technician, you need at least an Associate’s degree in computer science, networking, or programming. Having a Bachelor’s degree in any of the aforementioned disciplines increases job competitiveness.
• About 3 years of experience in the IT industry.
• Communication Skill: IT support technicians are able to use clear language and expression to provide technical support to employees
• Problem-solving Skill: They are well versed in providing IT solutions to address the needs of employees
• Interpersonal Skill: They work with various tech professionals to develop and implement IT support strategies.
