What you will be doing:
• Installing and configuring Windows and Mac systems
• Responding to employee IT support requests via ZenDesk.
• Meeting with users to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems as appropriate.
• Offering solutions that meet the needs of the user within the guidelines of normal operations.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relationships by setting and meeting expectations and communicating clearly.
• Working with external vendors as needed on procurement, replacement and maintenance of IT equipment.
• Being part of the team that manages corporate IT infrastructure worldwide including network equipment, firewalls, WIFI access points, etc.
• Tracking and managing tickets and responses, escalating as necessary
• Setup and administration of Office 365, Zoom, Atlassian, and other SaaS accounts
About you:
• You have a degree in information technology or computer science, and/or equivalent technical training
• You have demonstrated capabilities with either certifications (A+, Network+, Cisco, Apple, Microsoft, etc.) or on-the-job experience
• Understanding of networking concepts, TCP/IP protocol
• Proficiency with Linux OS and VMware ESXi hypervisor
• You are a clear communicator who can empathize and build rapport with your colleagues
• You leverage organization and time management skills to set and meet expectations.
• You are excited by challenges and understanding how things work
• You can troubleshoot complex hardware and software issues independently and with support from your peers and mentors
• Excellent English communication skills (verbal and written)
