Position Description:
We are looking for an Operation Service Manager join our Global Support and customer care organization. This person will manage and review all customer operational and technical services and will communicate with all relevant counterparties and partners at the customer end.
The ideal candidate will be able to work under pressure and with tight SLAs to provide excellent service.
He or she is expected to be an autodidact who can push himself or herself to become a key player in the our organization.
Position Requirements:
·Ability to work full time
·Proven customer experience with technical orientation.
·Strong computer user skills.
·Excellent problem-solving skills
·Ability to function appropriately under stressful conditions. Good stress management skills required.
·Strong written and verbal communication skills
·Ability to work both in a team environment and individually
·Willing to travel when required
·Willing to work in non-working hours / days
·Languages – Hebrew, English, Russian – Mandatory.