We are looking for Product Support Specialist with a background in tier 1/2 support to join us in building next-generation Telehealth and Medical Solutions to be used by millions of patients and clinicians worldwide.
You will support our customers with their production environments and the company Employees while providing an outstanding customer experience. If you%27re looking for a chance to affect the lives of others indeed, work with cutting-edge technologies and collaborate with substantial national and international clients, then join us in reimagining healthcare.
Requirements:
2+ years of Tier 2 Support in a SaaS company or from the Medtech industry
Excellent communication skills and ability to work in a fast-paced, team environment
Customer-oriented and friendly – drive to achieve a Happy customer
Self-starter, able to learn new technologies and processes.
Ability to multitask and work under pressure
Familiar with the Help Desk Duties
Fluent in English – Verbal and writing
Familiarity with Jira, Jenkins and Zendesk or equivalent ticketing systems
Training & Education Background
Good understanding of SQL
Responsibilities:
Working with our customers from all around the world
Taking complete ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication.
Serving as a point of contact on customer escalations and ensuring customer issues are resolved.
You will provide product feedback and insights to internal teams.
You will conduct manual QA testing before new releases.
You will maintain and support production environments using new development tools and infrastructure.
Follow up with customers and internal teams for issue resolution
Develop tools to improve the efficiency of the support team
On-call support duties 24/7 – Will be scheduled up head
Create, Edit and renew training materials
Deliver Training to new/existing customers
