As a Professional Services Engineer, you will work with our customers – leading railway companies and partners around the world, to design and deploy an exceptional solution; train and onboard customers on a solution, tailor-made for them. In addition, you will be responsible for the entire technical aspects of the design, deployment, and training phases, including working closely with Product and R&D teams to define requirements and deliverables.
In this role, you will:
Play a pivotal role in our Customer Success group.
Own and perform the following technical phases within the deployment projects:
Technical solution architecture and detailed design creation
Responsibility for defining and handling Hardware for the project
Performing the deployment (installation, commissioning, and onboarding) of the solution on the customer’s environments (including onsite deployments)
Training customers on the solution, include training materials creation and onboarding new customers to our solution
Providing ongoing support to our clients
Work closely with the Customer Success Director of each project and participate in customers’ meetings
Lead the technical discussions in front of the customers
Work closely with our R&D and Product teams to deliver a complete solution to our customers (defining the project requirements, and prioritizing product development)
Writing documentation for preliminary and detailed design, support and maintenance, user manuals, etc.
Work as part of a team to ensure the retention and growth of customer base.
Provide constant feedback from the field to R&D and Product teams and help them better define and improve our solutions to suit our customers’ needs.
Requirements:
3 years of experience as a Professional Services Engineer Solution Engineer Deployment Engineer Network Engineer, or any other technical position.
Deep technical knowledge in networking, infrastructure, architectures, systems.
Strong hands-on experience in scripting, linux OS, troubleshooting, etc.
Good communication skills, both written and verbal in English.
Team player who enjoys a fast-growing and changing environment.
Great presentation skills
Ability to travel to customers globally
Advantage:
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Experience in organizing and building procedures from scratch.
Experience in Cybersecurity
Experience in OT products
Experience with On Premise products
Experienced in training customers and creating training materials related to the solution
