SUMMARY OF ROLE AND TEAM:
As a Service Desk manager, you will lead the global corporate IT support operations of a rapidly expanding organization with international locations.
YOUR DAY-TO-DAY
Provide technical support for internal users, remotely and in-person.
Manage ticketing system and respond to user requests.
Monitor critical systems and follow company procedures to ensure systems availability.
Fully manage the Onboarding / offboarding process for new employees according to company protocols.
Install new computers, servers, and network equipment.
Follow Service Desk procedures and recommend changes for continuous improvement.
Package, deploy, and install software and patches on windows, mac, android, and iOS.
Manage user permissions on company File servers.
Research and assess new technologies.
Keep track of IT equipment.
Create and maintain documentation of all IT systems and operations.
Report to IT Director.
THE IDEAL CANDIDATE
Must-Have:
Proven 5+ years of experience working as an IT support sysadmin service desk.
Highly motivated with the ability to self-start, prioritize, multi-task and be a team player.
Ability to work with a ticketing system and provide technical support to employees and internal teams.
Ability to troubleshoot/resolve issues in a timely manner.
Knowledge and hands-on experience with Windows Servers and workstations, Mac, Office 365, MDM, Switches, and Firewalls.
Willing to take on complex projects and evaluate new technologies.
Ready to be on call at evenings and weekends to deal with emergency breakdowns or scheduled maintenance activities.
Good verbal and written communication skills in Hebrew and English – A must%21
Nice to Have:
Networking, Office365, Azure, AWS, information Security– significant advantage%21
Fluent English – an advantage%21
