Support Engineer

Primary Functions: 

• Manages Customer Support cases and activities

• Troubleshoots and analyzes network-related performance issues

• Provides feedback to improve existing architecture to deliver a scalable, highly reliable system

• Provide work-around for clinical issues

• Helps develop and implement ongoing process and procedures

• Stays current with latest trends in technology and the management and integration of those technologies
Qualifications:

• Bachelor's Degree in a relevant Technical field or combination of experience and industry certifications required.

• 3-5 years of experience as Healthcare IT Support Engineer 

• Strong IP Networking experience

• Strong documentation experience to create Standard Operating Procedures along with other needed documents

• Experience working within an hospital and cloud environment

• At least 4 years of experience working with Hospital IT
• At least 2 years of experience working AWS servers

• High Level knowledge of DICOMs, HL7, PACS a plus