Job Requirements:
B.Sc in electrical/computer engineering, computer science or equivalent Experience with multidisciplinary systems – at least 2 year
Fast and Self-learning, pro-active, multitasking, team player Experience in testing methodologies – an advantage.
Excellent troubleshooting and problem-solving skills
Strong interpersonal and organizational skills
Strong written/verbal communication skills both in English and Hebrew
Detail oriented with strong customer service skills
Works independently and as a team player
What You Will Do:
Research, diagnose, troubleshoot product-related issues and identify solutions to resolve issues
Provide prompt and accurate feedback to our customers and management
Document activities and update the knowledge base
Remotely support customers
Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams
Plan, lead and perform software, hardware, and system testing processes on the company’s products.
Onsite training and integration of the system. Willingness to travel abroad (30%)