*System Junior

·  Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Responsible for the maintenance, configuration, and reliable operation of computer systems and servers
Install hardware and software, and participate in research and development to continuously improve and keep up with the IT business needs.
Responsibilities
· Previous working experience as a Help Desk / Service desk for 3 years
· Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
· Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
· Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
· Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
· Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
· Good understanding of computer systems, mobile devices and other tech products
· Install and configure computer hardware operating systems and applications
· Set up new users’ accounts and profiles and deal with password issues
Qualifications
· Proficiency English langue, written and verbal communication
· 3-5 years of database, network administration, or system administration experience
· System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
· Working knowledge of virtualization, VMWare, or equivalent
· Strong knowledge of systems and networking software, hardware, and networking protocols
· Excellent communication skills
· Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols