• Manage clients’ systems, working on the most interesting technology in the industry
• Help clients by providing technical support remotely or onsite with system daily usage
• Apply strong problem-solving skills on complex incidents and system troubleshooting
• Optimize clients’ products by meeting their needs from their feedbacks and insights
• Collaborate closely with Product Management teams and R&D, sharing clients’ feedback
• Work closely with Customer Success Teams, by assisting with new accounts strategies and existing accounts opportunities
Requirements:
• 4+ years of experience with Technical Support/Technical Tiers
• 4+ years of experience with Linux/Unix must
• Experience with Dockers/Kubernetes must
• Experience with SQL/NoSQL basic queries
• Familiar with Networking: firewalls, network protocols
• Must be English proficiency (spoken and written): Ability to communicate effectively with customers
• Flexible to cover non-standard work hours for a rapid growing company
• Ability to travel up to 25%
Advantage:
• Programming experience in Python / Ansible.
• Experience with Bash scripting
• Familiar with ticketing systems e.g. SalesForce, Jira, etc.
• Previously worked as a customer-facing technical role such as Technical Client engineer, Integration engineer, etc.
• B.Sc. in Computer Science, Engineering, or equivalent experience in software and/or a technologically relevant field
• Great customer service approach and people skills – leadership and collaboration
