Technical Escalation Engineer – Tier 3/4

The company is searching for a skilled IT engineer with deep programming knowledge looking to join a fast-paced, high-energy, escalation team, working on resolving customer issues, designing large complex deployments, improving the products and training other tiers.
Successful candidates will need to be able to manage multiple, high priority and visibility issues simultaneously and effectively lead a remote team to their resolution.
Qualifications:
• Good troubleshooting skills and methodological approach.
• Previous experience with customers (working directly and on-site visits).
• Knowledge in networking technologies: HTTP, SMTP, SSL, TCP/IP, DNS, network components (routers, switches, firewalls, proxies).
• Demonstrated knowledge in Microsoft products: Windows servers and workstations infrastructure, Active Directory, Exchange, Sharepoint.
• Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
• Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage
• Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
• IT experience (large organizations – advantage).
• Excellent communication in English (written and oral) and teamwork skills.