Job description:
Technical support on Sarine products, Including Machines, Applications and SAAS solutions.
Act as Tier 3 for Service Calls, work closely with RnD to provide solutions based on Tier 1/2 technical inputs.
Knowledge Building – Creating Training materials for Release / Upgrade products, Support manuals, Refresher course for technician at field.
Early involvement and leadership of deployments as Beta / First of a Kind sites and field changes, including tight work with RnD.
Service call analyzing, build pareto and improvement plan, lead and monitor execution.
Job requirements:
Experience as Service Engineer in multi-disciplinary systems, including HW, SW and cloud infrastructure %28AWS%29. At least 3 years’ experience. -advantage
High problem-solving skills.
Strong written and verbal communication skills, self-motivated and an effective team player.
Flexibility to work on multiple tasks under demanding timelines.
Fast learner, capability to learn adopt and deliver new technologies.
Experience in working with RnD to define service tools, needs and influence DFx.
Excellent English both verbal and written.
Travel abroad – Up to 15% of the time.
