Technical Support Engineer

Main Responsibilities
• Provide post-sales technical support to partners and customers
• Answer trouble tickets by phone, email and remote connection
• Provide guidance and remote trainings to customers
• Product staging before trials/demos and as part of the product release process
• Manage and run trials/demos at customer’s site
 
Qualifications
• Strong technical background, networking/wireless – an advantage
• B.SC in electrical engineering / Computer science degree – an advantage
• This position requires technical qualifications, analytical and problem-solving thinking, with the ability to handle multiple tasks individually in a challenging environment.
• The right person must be independent, self-motivated with quick-learning capabilities.
• Previous pre-sales/post-sales position– an advantage
• Flights abroad – up to 25%