Technical Support Engineer

Requirements
• Experienced with customer relation
• Experienced in the IT environment
• Experience with SQL (such as MySQL RDS) and NoSQL databases (such as Redis, Cassandra)
• Experience with Linux environment
• Customer support orientation, excellent communication skills
• Ability to work with other teams
• Excellent problem-solving skills with a desire to take on responsibility
• Multi-tasking, self-learning, highly motivated
• High level English
• Ability to join on call 24×7 (with laptop)
• Ability to travel
Preferred Requirements
• Ability to understand Json
• Experience with JIRA
• Experience working with REST API
• Experience working with grep / awk for text file manipulation
• Experience working with sniffers Wireshark/Fiddler
• Basic knowledge of networking and TCP/IP