Position Requirements:• 2-4 years’ experience in Tier 2-3 technical support roles.• Extensive knowledge of SQL scripting such as: RedShift/ Mysql/ Athena, MongoDB.• Proven record of working in a highly pressured multi-tasking environment and working independently.• Knowledge in web: HTML, CSS,JS etc.• Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.• Experience with ETL/ BI/ Monitoring/logging tools (e.g Tableau, logz.io, NewRelic, Grafana) – advantage.• Passion for support and helping others.• Familiar with Google Adwords/Analytics/Webmaster tools – an advantage.