Technical Support Engineer

What You Will Do:
• Research, diagnose, troubleshoot product related issues and identify solutions to resolve issues
• Provide prompt and accurate feedback to our customers and management
• Ensure proper recording and closure of all issues
• Document activities and update the knowledge base
• Remotely train our global customers
• Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams
• Respond in a timely manner (within documented SLA) to support, threat and other cases
Requirements:
• Proven working experience in enterprise technical support teams
• Functional and technical support experience in Windows OS environments, Linux, software installation and integration, software implementation, diagnose and support
• Excellent troubleshooting and problem-solving skills
• Strong interpersonal and organizational skills
• Strong written/verbal communication skills both in english and hebrew
• Detail oriented with strong customer service skills
• Works independently and as a team player
Advantages:
• 3 years experience as a support engineer in a global Information security department
• Previous experience in the Cyber Security as a customer/vendor/integrator
• Additional language other than Hebrew and English