Technical Support Engineer

Primary Responsibilities
Provide technical support to enterprise customers who are using product and appliances
Assist the company’s sales engineers during customer evaluationsResolve complex technical issues through research, log analysis, issue reproduction and advanced troubleshootingThoroughly document processes and troubleshooting steps for internal knowledge baseWork directly with the Research and Development teams to resolve issues
Required Qualifications
Excellent written and verbal communication skills in Hebrew and English at mother tongue level
Strong troubleshooting and problem-solving skillsFast learner, highly motivated and detail-oriented
Patience and strong customer service attitude
Experience/Education
2+ years of experience supporting enterprise customers in a software/information security hi-tech company
Experience with Linux based products
Knowledge in networking, DNS, DHCP, TCP/IP, Active Directory, Servers and Firewalls
Plus: B.S.c / B.A. in Computer Science or equivalent
Plus: SQL knowledge
Plus: Cyber-related knowledge and/or experience