Technical Support Manager

Main Responsibilities:
Build a support process and tools.
Establish a Tier 3 support team
Work with the support centers of our costumers.
Hands on
Analytical skills Previous Tier 3 support management experience.
Previous experience in setting support team and processes.
Previous experience in Tier 1,2 support- An advantage.
Previous experience in QA- An advantage.
Good interpersonal skills
Advantages:
Experience with cloud , Big-Data , mobile.